Smorio

Trial, Refund & Cancellation Policy

Last Updated: September 23, 2026

Plain-Language Summary

Free Trial is for evaluation. Paid monthly plans, Event Tokens, storage overage, and reactivation use manual Razorpay checkout and do not auto-renew. Refunds are reviewed case-by-case using payment records and usage; a refund is not guaranteed unless law requires one.

1. Free Trial

The Free Trial lasts 10 days with the limits on the Pricing page. No card is required to start. Smorio does not charge when the trial ends. After expiry there is no grace period; trial content is queued for deletion at the start of day 11.

2. Manual Checkout and Renewal

Monthly Starter and Ultimate Pro plans, Event Tokens, token bundles, album reactivation, and Extra 5 GB packs use manual checkout. Smorio does not automatically debit the next term. Before confirming payment, review the product, amount, duration, plan limits, and any tax shown at checkout or on the invoice. GST is not charged while the operator is not GST-registered; billing address may be collected for invoices and place of supply. Invoice and tax details depend on the billing configuration and transaction record for that payment.

3. Upgrades and Credits

Plan changes are upgrade-only (Starter → Ultimate Pro). Downgrade from Ultimate Pro to Starter is not available. On a mid-cycle upgrade, unused credit from the current paid period may be applied against the new plan price for the remaining days. Same-tier monthly renewal is allowed at the then-current price.

4. When a Refund Review May Be Appropriate

  • Duplicate payment for the same intended purchase.
  • Verified payment that did not deliver the purchased entitlement.
  • Charged amount that does not match the confirmed checkout record.
  • Confirmed Smorio failure that prevented delivery and could not be corrected.
  • A remedy required by applicable consumer law.

5. Factors That Can Limit a Refund

  • Payment not successfully captured or verified.
  • Paid entitlement delivered and materially used (including hosted media or token activation), unless law still requires a remedy.
  • Issue caused by unsupported file, device, browser, network, or studio configuration.
  • Terms violation that caused or contributed to the issue.
  • Insufficient information to verify the payment or account.

Smorio does not promise automatic, instant, or fixed-window refunds beyond any timing required by law.

6. Failed or Pending Payments

If checkout fails but your bank or UPI shows a debit, wait for status update, check Billing, and keep the Razorpay Payment ID. A bank debit alone does not prove Smorio received a successful payment.

7. How to Request Review

Sign in and open a Payment Problem or Billing request from Studio Support. Include date, amount, product, Razorpay Payment ID, and a clear description. Do not send card numbers, CVVs, OTPs, or UPI PINs. Consumer grievances may use Contact Support.

8. Cancellation and Plan Expiry

Because checkouts are manual, there is no auto-renewal to cancel. A paid monthly plan remains available until its recorded end date unless suspended, refunded, or terminated under the Terms.

After a paid plan ends: 7 days read-only access, then up to 30 further days of content retention for renewal recovery. Without renewal, hosted content is queued for permanent deletion after that window. Event Token albums follow their 1-year live window; reactivation may be purchased where offered.

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